Welcome to Our Help Site

• What delivery carriers do you use?
• What are the average delivery timeframes?
• My package tracking says "Delivered", but I do not have my order.
• My package never arrived, what do I do?
• Can I upgrade to priority shipping?
• Do you deliver Internationally and to an APO address?
• I have more than $70 in my cart, but don't see free shipping! Why?

See all articles in Shipping & Delivery →

• What is the loyalty program?
• Can I share my rewards with others?
• Do my points expire?
• How do I check my reward points balance?
• How do I complete my profile?
• Can a loyalty coupon be used on multiple orders?
• I have rewards points, how do I redeem them for a loyalty coupon?

See all articles in Loyalty Program →

• Do you have any current promotions?
• Forgot to apply my discount code.
• My discount code won't work with another code.

• When will orders get merged?
• If my orders get merged, will that delay shipping?
• What happens when orders get merged?
• If I pay for priority shipping in my first order then a few mins later I pay for regular shipping for my 2nd order - does it get merged or not?
• Merged order notifications
• My merged orders totaled more than $70, why didn't all my shipping get refunded?
• Shipping refunds for merged orders

See all articles in Merged Orders →

• What is your return policy?
• How do I submit a return?
• Am I able to submit a return request if it has been more than 30 days after purchase?
• Can I exchange?
• How is credit issued if I paid for my order with a loyalty coupon?
• How do I return a gift?
• What if I received an item that is defective or damaged?

See all articles in Returns →

• How do I use my gift card?
• How do I purchase a gift card?
• Can a gift card be used more than once?
• Can a gift card be used to buy a gift card?
• Can a gift card be used to pay for shipping and taxes?
• Can gift cards be reloaded?
• Can gift cards be used in conjunction with a discount code?

See all articles in Gift Cards →

• Are your products GOTS certified?
• What are your products made of?
• What types of chemicals and dyes do you use and what is the dyeing process?
• What is Bamboo Fabric?
• What is Beechwood Modal Fabric?
• How should I wash my bamboo clothing?
• How should I wash my modal clothing?

See all articles in Sizing, Care + Fabric →

• Where do you charge sales tax?
• Why am I being charged sales tax?
• Why was I charged sales tax on my shipping?
• Will you refund the tax paid on my shipping refund?

• Why don't I see Afterpay as an option?

• Are your products GOTS certified?
• Are your products safe?
• Where are your products made?

• What is the Kate Quinn Outlet Store?
• Can I return items purchased from the outlet?
• Current Promotions
• Payment and Loyalty Points
• What inventory is available?
• Where is the Outlet Store?

• How do I find the VIP Group?
• How do I get the early access code for drops?
• What is the Kate Quinn VIP Group?

• What is Redo shipping protection?
• How to I file a claim for a lost, stolen, or damaged package?
• Can Redo unlimited returns and package protection be removed from my order?
• What is considered a damaged package?
• What is considered a lost or stolen package?