Shipping & Delivery
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What delivery carriers do you use?
All retail orders are shipped via Uni Uni, USPS First Class, USPS Ground, USPS Priority, UPS, or DHL. -
My package tracking says "Delivered", but I do not have my order.
We apologize if you have not received your order(s) as indicated. If your tracking information states that your package was delivered but you cannot locate it - The carrier may have placed it in a safer location, please check: Mailbox, porch, garage, exterior doors, and any locations where the ... -
My package never arrived, what do I do?
We apologize if you have not received your order(s) as indicated. If your tracking information shows that your package was delivered but you cannot locate it - The carrier may have placed it in a safer location, please check: Mailbox, porch, garage, exterior doors, and any locations where the p... -
Can I upgrade to priority shipping?
In most cases, if you order has not been fulfilled, we should be able to upgrade your order to priority shipping! The fee for priority shipping is $14.99. If you would like to upgrade to priority shipping, please reach out to our customer service team at hello@katequinn.com. -
Do you deliver Internationally and to an APO address?
Yes! Kate Quinn Organics ships to most countries. Please be aware that Kate Quinn Organics is not responsible for any taxes, duties, or customs fees imposed upon shipments to other countries. Kate Quinn cannot currently determine what these charges may be. We recommend contacting your local cus... -
How Our Fulfillment Process Works
How Our Fulfillment Process Works We do things a little differently—and it’s intentional. 💡 Our Goal Keep prices as low as possible without sacrificing speed where it matters 📦 Our System: Pick-to-Pack Instead of storing large amounts of inventory (which increases costs), we use a pick-to-pa... -
I have more than $70 in my cart, but don't see free shipping! Why?
To qualify for Free Shipping, your order total must be over $70 after discounts and before taxes. If you are using a discount code or coupon, and your order subtotal drops below $70 after you apply the discount, you will be charged for shipping unless you add more to your order to bring the tota... -
Shipping & Processing Times We’re so excited for you to experience our collections—thank you for being here 💛 Here’s the quick breakdown so you know exactly what to expect: 🚀 Need it fast? Look for items with our “Quick Ship” badge Fulfilled in 1–3 business days Best option if you're in a...
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We update this page regularly with the most current processing timelines for our collections 💛 Last updated: 4/3/2026 🚀 Shipping Now (Processing as Normal) Alice: Shipping all week Velveteen Rabbit: In Progress — in processing to ship 📦 In Progress / On the Way Fantastical Animals: On its way...
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What Does “Quick Ship” Mean? If you need your order fast, this is your best friend. 🚀 Quick Ship = Faster Fulfillment Items marked with our “Quick Ship” badge are typically: Fulfilled within 1–3 business days That means they’re already in a position to move quickly through our warehouse. ⚡ Wa...
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What happens if my package is returned?
If you see that your package is being returned to us, please reach out to customer service at hello@katequinn.com with your order number and updated address so we can quickly re-ship your order when we receive it. -
Why Do New Launches Take Longer to Ship?
Why Do New Launches Take Longer to Ship? We’ll be real with you—when we launch something new, we get a lot of love (and orders), and that can slow things down a bit. ⏳ Processing Time New launches and major sale items typically take: 5–12 business days to process This allows us to: Keep up wi... -
Why is my package stuck in transit?
Standard shipping typically takes 2-8 business days. Most packages will first go to a sorting facility for a couple days before the carrier picks up. Once the package is scanned the tracking should start to update again! If it has been over 8 business days since the tracking has been updated, pl...