Redo Shipping Protection

• What is Redo shipping protection?

  Redo is a company we partner with that provides package protection. When added to your order, it protects against loss, theft, or damage during transit.

• How to I file a claim for a lost, stolen, or damaged package?

  You can file a claim here or you you can email our customer service team at hello@katequinn.com. Please also file a claim with the carrier. If you need assistance with filing a claim with the carrier, we are happy to help! *Our team may ask for additional information regarding your order to con...

• Can Redo unlimited returns and package protection be removed from my order?

  If you do not wish to purchase Redo, please reach out to our customer service team. Once your order has been fulfilled, we are not able to refund Redo.

• What is considered a damaged package?

  A shipment with items that were damaged upon arrival. Part of the order is missing due to the package being opened or tampered with in transit.

• What is considered a lost or stolen package?

  A shipment that states "delivered" by the carrier that has not arrived to the address provided at checkout. A shipment that appears to be lost by the carrier where the status has not updated and is not marked as “delivered”. *Invalid/incorrect addresses are not considered to be lost as the carr...